When new U.S. Court rulings governing credit card fee structures were imminent, a leading national financial institution faced an urgent compliance mandate requiring timely distribution of regulatory notices to cardholders within strict timeframes. The institution needed to process variable document packages ranging from three to six pages per recipient while ensuring 100% mailing accuracy with comprehensive tracking and meeting stringent financial data security requirements. The institution’s primary service provider faced capacity constraints due to existing commitments and required a trusted partner capable of executing this mission-critical communication initiative with precision.
End-To-End Secure Document Processing
- Security Infrastructure: Prisma implemented HITRUST framework protocols for handling sensitive financial data alongside Sterling Gateway for high-speed, secure data transmission systems. This comprehensive security framework established automated quality control checkpoints throughout the document lifecycle, ensuring data integrity from receipt through delivery.
- Production Technology: Our solution leveraged advanced Digital Web Press technology for high-volume variable content production, coupled with engineered document accumulation and insertion workflows. The integration of intelligent mail tracking systems with USPS documentation ensured complete visibility throughout the distribution process, providing accountability at every stage.
- Operational Framework: Prisma established a robust daily processing pipeline with same-day verification and production protocols. Our dynamic capacity management systems enabled seamless scaling to handle volume fluctuations, while continuous monitoring against delivery benchmarks ensured consistent performance measurement throughout the engagement.
Proven Results Under Pressure
The project scope demonstrated Prisma’s enterprise-level capacity, managing monthly volumes ranging from 509,500 to 6,125,350 pieces a month over a 13-month period. Each communication package contained variable three-to-six-page documents, all requiring precise accumulation, folding and insertion into #10 window envelopes. Our processing infrastructure consistently delivered a five-to-six-day average turnaround with 100% mailing verification.
Driving Compliance and Confidence
By providing a reliable solution during a period of regulatory change, Prisma enabled timely compliance for our partner while maintaining the highest standards of data protection and document processing. Our ability to rapidly deploy secure infrastructure, scale operations to meet variable demands, and consistently exceed performance metrics illustrates why Prisma is trusted by leading financial services organizations for their most sensitive communications.
Benchmark Electronics is an all-inclusive technology design, production, and manufacturing company. They are equipped to handle projects from conception to full-scale manufacturing and beyond! When they needed a mural installation on the glass walls of their conference room for their Tempe office location, Prisma’s grand format team stepped up to the plate. Benchmark wanted something that would really capture their brand and showcase the lively town of Tempe, Arizona. Prisma developed a plan that would accomplish this with style and ease. 
Prisma’s goal was to create a unique, functional, and visually appealing Benchmark mural. Our creative team worked closely with Benchmark to design a mural that showcased the essence of their Tempe location, while simultaneously maintaining brand consistency. The Benchmark team decided to feature something that would make them feel at home, which is why Prisma’s creative team incorporated imagery of the well-known Tempe Town Lake and “A” Mountain in the mural. This representation is exclusive to this Benchmark location; whereas their logo and tagline on the mural uphold their brand and keep it consistent amongst all Benchmark locations. 
Prisma printed the mural directly on eight Dusted Crystal glass panels using our wide format printer. This material helps to create an aesthetic visual from the inside. While the original material for the project was going to be opaque, Prisma recommended that the panels be translucent to allow more light into the room. This was key to really making the mural pop! Prisma’s installation team brought the entire design together by also including Dusted Crystal glass on the conference room doors. 
