Paladin, a custom furniture manufacturer based in Hickory, NC, was facing rising costs, vendor inefficiencies, and inconsistent print quality. With multiple niche vendors offering limited capabilities and inconsistent quality, Paladin needed a reliable partner who could consolidate services and deliver consistent, cost-effective results. Prisma stepped in with a comprehensive, in-house solution, streamlining operations, enhancing quality and delivering cost-effective solutions.
Challenge 1: Redundant Vendor Costs
Paladin had two vendors who frequently outsourced work to each other, creating redundancy and increased costs.
Prisma was able to demonstrate how handling all production in-house would eliminate unnecessary markups and improve efficiency. Prisma invested time to strategically understand Paladin’s annualized yields and program demands, which allowed Prisma to justify the investment, showing long-term mutual benefit.
Challenge 2: Color Inconsistency and Substrate Waste
Paladin experienced frequent issues with color consistency and an unnecessarily wide range of substrates, leading to quality concerns and increased costs.
To address color consistency, Prisma introduced Spectro technology and provided a complimentary color match and a one-sided laminate sample. This not only ensured brand integrity but also demonstrated cost savings through smarter substrate choices.
Challenge 3: Limited Vendor Capabilities
Other vendors made it difficult for Paladin to quote and source new projects efficiently.
Solution: Custom Tech and Product Innovation
Prisma’s Prepress team stepped in and was able to develop a new means of compiling Paladin’s swatch fabric data, enabling reps to scan a 2D barcode and access product info via mobile, replacing a $30,000 software solution with a free, custom-built alternative.
Prisma presented a comprehensive package: cost-effective pricing, efficient production methods, and the ability to manage all print needs internally. This positioned Prisma as a strategic partner rather than just a vendor.
Prisma Results
Prisma estimated annual savings of 10-15% for Paladin compared to previous vendor spend. Prisma was able to offer faster quoting, shorter lead times, and reduce vendor complexity, with consistent color matching and optimized substrate usage.
Candice Lowe, with Paladin, praised Prisma’s support during the transition: “I really appreciate all your help through this transition and look forward to working beside you.”
Hickory, North Carolina remains a hub for furniture industry decision-making, even as manufacturing shifts elsewhere. Paladin’s partnership with Prisma sets a new standard for print solutions in their region.
Ready to simplify your print operations and reduce costs? Let Prisma show you how. Contacts us today to get started: https://www.poweredbyprisma.com/contact-us/
Benchmark Electronics is an all-inclusive technology design, production, and manufacturing company. They are equipped to handle projects from conception to full-scale manufacturing and beyond! When they needed a mural installation on the glass walls of their conference room for their Tempe office location, Prisma’s grand format team stepped up to the plate. Benchmark wanted something that would really capture their brand and showcase the lively town of Tempe, Arizona. Prisma developed a plan that would accomplish this with style and ease. 
Prisma’s goal was to create a unique, functional, and visually appealing Benchmark mural. Our creative team worked closely with Benchmark to design a mural that showcased the essence of their Tempe location, while simultaneously maintaining brand consistency. The Benchmark team decided to feature something that would make them feel at home, which is why Prisma’s creative team incorporated imagery of the well-known Tempe Town Lake and “A” Mountain in the mural. This representation is exclusive to this Benchmark location; whereas their logo and tagline on the mural uphold their brand and keep it consistent amongst all Benchmark locations. 
Prisma printed the mural directly on eight Dusted Crystal glass panels using our wide format printer. This material helps to create an aesthetic visual from the inside. While the original material for the project was going to be opaque, Prisma recommended that the panels be translucent to allow more light into the room. This was key to really making the mural pop! Prisma’s installation team brought the entire design together by also including Dusted Crystal glass on the conference room doors. 
