How Central Garden & Pet Made Branded Merchandise Easier, Friendlier, and Ready to Grow
For more than 45 years, Central Garden & Pet has been helping people create happy, healthy homes—whether that means a wagging tail at the door, a thriving garden in the backyard, or simply the joy of caring for something you love. With a family of more than 60 trusted brands, their mission has always been rooted in making everyday moments a little brighter.
As Central continued to grow, so did the opportunity to bring more ease, consistency, and care to how branded merchandise was managed across teams, locations, and brands.
To support that next chapter, Central partnered with Prisma to create a more connected and seamless approach—one designed to make life easier for the people behind the work.
Growing Stronger, Together
With so many brands and locations under one roof, managing merchandise had naturally become a bit like tending a large, lively garden—full of potential, but needing the right tools and structure to truly flourish.
Processes varied from team to team, visibility into inventory and spending was limited, and coordinating larger initiatives often required extra time and hands on deck.
At the same time, teams were looking for more flexibility—whether that meant placing a quick order, staying on top of budgets, or making sure every new employee felt welcomed from day one with a consistent, thoughtful brand experience.
One Connected Experience
Prisma helped Central bring everything together into one easy-to-use home base—designed to balance structure with flexibility, so teams can move with confidence.
The new platform gathers vendors, inventory, and ordering into a single place, making it simple to find exactly what’s needed and place orders quickly—whether it’s one item or many. Multiple payment options create even more flexibility, removing friction from the process.
A key advantage of the new program is the breadth of product selection. Central’s previous site offered only 56 products, limiting choice across its many brands and locations. Today, the Prisma-powered store features 223 products, providing more options while maintaining brand consistency. The platform is also built for growth, making it easier to add new items as organizational needs evolve.
A reward-based budget model gives teams clear visibility and control, making it easy to plan, allocate, and use funds without second-guessing.
And with centrally stocked and managed New Hire Kits, every new employee gets a consistent, high-quality welcome—like a well-packed starter kit for success—delivered quickly and reliably.
The Impact
Everything, All in One Cozy Spot
By bringing everything together into one platform, Central has reduced complexity and made managing merchandise feel simpler and more approachable—no more hopping between systems.
Strong User Adoption
The platform has quickly become a trusted resource across the company, with 1,894 active users and growing each week. This steady adoption reflects the value teams are finding in having a single, convenient destination for branded merchandise and company programs.
More Thoughtful Spending
With better visibility and coordinated purchasing, teams are getting more value from every dollar—cutting back on waste and making smarter choices.
Clear, Real-Time Insights
Like checking in on a healthy garden, teams can now see what’s growing at any moment; inventory levels, and order activity are all right at their fingertips.
Flexibility That Fits Real Life
Whether it’s a single item or a large order, teams can get what they need, when they need it—without overordering or delays.
A Brand That Feels Consistent Everywhere
With standardized products and centralized guidance, every touchpoint feels cohesive, polished, and unmistakably “Central”—wherever it shows up.
