Building a Scalable New Employee Engagement Program for Telecare

Every week, Telecare welcomes 50-60 new employees to its team. Creating a meaningful first impression at that scale isn’t easy, but it’s an important part of helping employees feel connected from the start.

When COVID-19 restrictions required most of the team to work remotely, Telecare wanted to ensure new employees still felt seen, supported, and connected, even when those first-day interactions could no longer happen in person. With no office to walk into and no team to greet them in person, Telecare needed a way to replicate that sense of welcome and belonging – remotely, and at scale.

They needed a solution that could:

• Reach every new hire personally, regardless of location
• Scale smoothly to accommodate new employees per week
• Feel thoughtful and welcoming, not transactional
• Run reliably week after week without creating a logistical burden on Telecare’s internal team

Prisma partnered with Telecare to design and manage a completely new employee engagement program from the ground up.

Together, Prisma and Telecare created a welcome experience to introduce new employees to the organization in a tangible and memorable way.

Prisma developed a specialized branded notepad exclusively for the kit, then worked with Telecare to curate a full set of complementary branded merch to round out the experience.

Rather than sending everything at once, the program was designed to create a thoughtful “Welcome Wave” during an employee’s first few weeks:

• Week 1: New hires receive a personal welcome letter.
• Week 2: New hires receive a fully packed welcome box containing the engagement kit.

To keep pace with Telecare’s hiring volume without delays, Prisma manages the logistics that keep the program running smoothly by pre-assembling several months of inventory in advance, Telecare can confidently welcome new hires without worrying about packing, shipping, or inventory management.

Each week, Telecare sends Prisma a list of new hires. Prisma uses that list to:

1. Send the welcome letter in week one for a new hire
2. Confirm the prior week’s new hires for their week two box shipment
3. Pull letters and boxes directly from inventory
4. Ship letters and boxes out to each new employee

Because the letters and boxes are pre-assembled well ahead of need, Prisma can turn shipments quickly and consistently, even during weeks with a larger quantity of hiring.

What began as a response to a remote-work challenge during COVID has become a permanent, standing part of Telecare’s onboarding experience. The program has run continuously since its launch, giving every new Telecare employee, whether it’s the first hire that week or the 60th, the same consistent, welcoming introduction to the company.

What started as a solution to a unique moment in time has become a critical part of the Telecare employee experience. Years later, new team members across the country continue to receive the same warm welcome, helping them feel connected to the company from day one. For Telecare, it’s more than a welcome box; it’s a consistent reminder that every employee matters.

Looking to turn your onboarding into a branded moment new hires remember? Get in touch with Prisma today.