As Medicare payers prepare for the 2026 Annual Enrollment Period (AEP), one priority stands out: delivering compliant, culturally adapted member communications at scale. With the latest CMS guidelines emphasizing accessibility, clarity and standardized formats, health plans need the tools to reach every member in their preferred language.
Multilingual by Design
A large percentage of the Medicare Advantage and Medicaid population speaks a language other than English at home. CMS regulations require that specific materials like the Annual Notice of Change (ANOC), Evidence of Coverage (EOC) and Low-Income Subsidy (LIS) Rider be provided in a member’s native language unless they actively opt out. Missing this requirement can lead to both regulatory penalties and member dissatisfaction.
Prisma’s healthcare technology solutions support multilingual communications by enabling:
- Efficient handling of member language preferences
- Simplified processes for translating and adapting content
- Culturally aware messaging that resonates with diverse audiences
- Accessible formats for both print and digital communications
Addressing the CMS 2026 Communication Updates
The CMS Contract Year 2026 updates focus on improving member experience and reducing administrative burden. Key changes include:
- Direct web links to provider directories and plan websites in ANOC templates
- Monthly cost summary tables and clearer language around prior authorizations in the EOC
- Standardized terminology in LIS Riders including removal of outdated cost-sharing references
- Embedded regulatory guidance in CMS model documents and Appendix A
Prisma incorporates these requirements into our templating system so your materials will align with the latest standards from day one.
One Platform for Production, Compliance and Access
Prisma’s dokshop platform gives healthcare marketers and compliance teams complete control over the production and distribution of collateral. Within dokshop, teams can:
- Access translated documents and approve content in real time
- Manage reviews and version control in a centralized dashboard
- Launch print and digital campaigns simultaneously
- Track downloads and clicks to measure member engagement
You can also add QR codes or URLs to drive members to digital resources and monitor how they interact with those links.
Scale with Confidence
Handling multilingual requirements is not just about translation. It’s about building trust with every member and staying aligned with compliance standards. Prisma helps health plans meet these goals by combining automation, regulatory expertise, and a strong focus on cultural intelligence.
Whether you are preparing welcome kits or sending out benefit updates, Prisma can help ensure that every member receives clear, accurate information in the language they understand best.
Let’s make multilingual compliance easier.
Contact us to learn how Prisma can support your 2026 AEP communications.
