A leading organization in the health data connectivity space found itself at a critical inflection point. Managing over 1 million printed sheets per day requires precision, predictability, and zero tolerance for error-yet their legacy workflow struggled to keep pace. Manual handoffs slowed production, people-depending steps created compliance exposure, and inconsistent SLA performance led to downstream customer frustration.
Operational inefficiencies compounded over time, increasing costs, generating rework, and allowing errors to slip through-each instance carrying both customer and regulatory consequences.
Given the complexity of their ecosystem, the organization needed more than a print vendor-they needed a partner capable of delivering lights-out manufacturing efficiency paired with white-glove service, and the agility to adjust in real time without introducing new risk.
To break through these barriers, they partnered with Prisma to deploy a modern, fully integrated environment designed to streamline operations, enhance compliance, and dramatically improve speed-to-market.
Manual Processes Restricting Growth
Before engaging with Prisma, several structural issues were holding the organization back, including:
- Unpredictable SLA performance
- Elevated compliance risk due to inconsistent, human-dependent processes
- Frequent production delays and limited proactive communication
- Lack of dashboard visibility into real-time operational activity
- Rising freight and postage expensive
These challenges directly affected internal teams, and ultimately, the customers who rely on timely, accurate, and regulated communications.
Automated, Integrated Workflow Powered by doksecure™
We deployed doksecure™, a scalable, fully automated platform that replaced fragmented legacy processes with a governed, high-reliability production environment. Within weeks, the organization saw transformational improvements:
- Major reduction in manual touchpoints eliminating error-prone steps
- Error rates dropping from 5-10% per month to zero through controlled automation
- Faster time-to-market for critical communications
- Consistent, reliable SLA performance through automated workflow governance
- Strengthened compliance posture with standardized, auditable processes supported by HITRUST and HIPPA controls
The organization gained operational confidence, accuracy, and predictability without the risks tied to legacy workflows.
East/West Production Orchestration & Built-in Continuity
To support a resilient, scalable production model, Prisma enabled:
- Integrated East/West load-balancing based on capacity, timelines, and geographic needs
- Seamless movement of jobs between facilities, ensuring consistent output
- Native disaster recovery and business continuity features, allowing uninterrupted production during unexpected events.
This multi-site orchestration created a flexible, reliable production ecosystem designed for scale.
“The team at Prisma is amazing; they help us get ahead of any potential risks to the experiences we are creating for our customers, and they always have our back.”
- Transforming Workflow Efficiency
Results: Efficiency, Reliability, and Immediate Impact
The organization experienced meaningful operational and financial gains within just two weeks of launch. The team saw improvements within those two weeks that their previous vendor hadn’t been able to achieve in years.
Prisma reduced costs through automation, eliminated manual errors and inconsistencies, and minimized the risk of SLA penalties or reputational impact. Today, the organization operates with greater predictability, faster delivery timelines, and a noticeably stronger customer experience, all anchored in accuracy and reliability.
